FAQ

We currently monitor:
  • BBB
  • CarGurus
  • Cars.com
  • DealerRater
  • Edmunds
  • Facebook
  • Google
  • RipOffReport
  • SureCritic
  • YellowPages
  • Yelp
Just let us know! Most often, we'll just add it into our rotation.
We have soft limits of 100k emails and 5000 sms requests per month, per location.
We want you to involve everyone at your dealership and have no limits on the number of users you can add to your paid account.
If a bad review is a real opinion, from a real customer, then we probably can't do anything. Our Review Requester is designed to lessen the chances of this happening. If the reviews are fraudulent or malicious in nature, we can most likely get them removed.
Our mobile app provides a simplified dashboard and will provide notifications when you receive new reviews. It will also allow you to view your review feed. Our app also provides access to our Review Requester to send SMS or email review requests using preset templates.
YES! We allow you to customize all of the text on these pages. You can use the text we provide or use your own, it's up to you! We also allow you to add your logo and you can even add a manager's photo to personalize the pages.
The trending list searches all of your reviews and builds a list of the most commonly found phrases. You may customize these results by adding positive or negative keywords into your settings allowing you to see what is most important to you!
We'll be right here to help you! You will have a dedicated account manager that will be there in case you need support or advise. They will be proactive in monitoring your reputation and will help you come up with the best strategy to obtain the best ratings across the board! We're accessible via email or phone!